ARMI
1609 West Magnolia Blvd
Burbank CA 91506
Phone: 818-846-9772
Fax: 818-845-0697
DISPUTE RESOLUTION
Your customer has a dispute with you. If you resolve it with him
in an agreeable way, he becomes a better customer.
Resolving Disputes
Customers who delay payments may need a debt repayment
program, or they may be unhappy with some aspect of
their transaction. When the reasons for their payment
delays are addressed in a constructive courteous manner,
your relationship with the customer can often be
preserved. When our staff discovers the problem during
the account collection process, you or your staff
are guided by us to the resolution.
Restructuring Debt
Our work is is especially effective in cases of
restructuring a debt, or securing additional collateral.
Many customers translate a minor mistake or incomplete
service into negligence by you. By using us to contact
them, you show the concern and interest that they
felt was lacking in the first place. The intervention
becomes the way each of you can begin to address
the real problem and solve it, forging a good relationship
for the future. We also collect from tough accounts
when toughness is needed.